Just a short note to thank you for your correspondence dated 25 August 2010, introducing yourself. Your closing sentence was very reassuring - "Thank you and I look forward to fighting for you." From my first contact with Charles, through to Lyn and now you, the Company's approach has been so professional, yet combined with a personal touch. Michael and I have never felt just like 'a case' in the system for which we are truly grateful. We have been treated with dignity and respect which has been so refreshing and encouraging! Michael and I both look forward, with anticipation, to you being our Client Relationship Manager.
R.T. (QLD)